The Freudenberg Group, a global technology company with 50,000 employees in around 60 countries, develops technically advanced products, excellent solutions and services for around 40 market segments. Freudenberg & Co. Kommanditgesellschaft, with its Headquarter in Weinheim, is the strategic parent company of the broadly diversified Group. 
 

This position is located at our cleaner, greener headquarters in Aurora, Illinois. Saving energy and protecting the environment were key in designing and building our newest facility in Aurora, IL. Opened in the fall of 2009, it’s one of only six industrial buildings in the Tri-State area (IL, IN and WI) to be Silver LEED® (Leadership in Energy & Environmental Design) certified. Located near a wetland of flora and fauna, we’ve been especially conscious of their ecosystem by building wetland-bottom detention ponds that slow storm water runoff and improve the quality of the water leaving the site. In addition, we offer preferred parking for carpoolers and hybrids, and feature high-efficiency fluorescent light fixtures with motion sensors throughout the offices and warehouse.

 

Other eco-friendly features:

• Low-VOC (volatile organic compound) paints, adhesives, sealants, coatings, carpets and flooring systems were used to eliminate harmful odors and improve the indoor air quality

• High-efficiency plumbing fixtures help reduce overall water usage, while high-efficiency HVAC equipment helps reduce energy use

 

To us, sustainability means integrating ecological, social and economic values into everyday life. It’s a continuous effort and it’s something we’ve worked for years to implement and live in all parts of the company.

Brand Ambassador Representative
Customer Care

Your tasks

The Brand Ambassador Representative is a member of O-Cedar's Consumer Affairs team. This role has direct contact with O-Cedar® and Playtex Gloves consumers to address their product questions, concerns and feedback. With a wide array of consumer contact touchpoints including email, phone and social media communication, this role will capture product feedback and communicate our company belief in brand quality directly to consumers. This team member will help foster brand loyalty with our consumers and keep O-Cedar's customer satisfaction guarantee. 

 

Responsibilities:

  • Foster strong exceptional customer care support and best practices to maintain a high level of consumer satisfaction based on timely consumer responses to build brand loyalty. Live the L.E.A.R.N approach to brand and product feedback from consumers:  Listen; Empathize; Apologize; React; Now.
  • Handle consumer inquiries and complaints received via phone, email and social media platforms and record data through consumer record documentation in the FHP CAFÉ system.
  • Respond to and manage consumers direct messages and social media comments for product feedback and message tracking in social media management platform.
  • Document monthly consumer phone reporting.
  • Process consumer product orders and replacement product including process of shipping product to consumers in collaboration with FHP shipping department and a third-party fulfillment vendor.
  • Interact and work with our insurance company regarding claims that are submitted due to consumer injury claims.
  • Build a strong knowledge and ongoing education of O-Cedar and Playtex Gloves product lines to best assist consumers. Work closely with Marketing team to understand brand message, product updates, consumer promotions, etc.

Our expectations

  • Confident, self-starter who works well independently and will bring new ideation to the Consumer Affairs team for ongoing efficiencies.
  • Minimum of 3-5 years of experience in direct response customer care/support. 
  • Strong communication skills, including writing and data-entry speed skills (>60wpm).
  • Intermediate knowledge of Excel, PowerPoint.
  • Basic knowledge of social media communication channels.
  • Upbeat, positive problem-solver and enthusiastic attitude to help make our consumers happy.

How it all began: The Channell Chemical Company started as a manufacturer of waxes and wood polishes, which were sold door to door in the early 1900s. One of the main ingredients in the polish was cedar leaf oil, which led to the product being called “O-Cedar Polish.” As the company expanded, so did the brand awareness of O-Cedar, and the name just stuck! We’ve dedicated our 100-year history to taking the “work” out of housework with a constant focus on innovation. We were the first to produce a self-wringing mop, to market the first angle broom, and to introduce the first spray mop to offer both disposable and machine washable microfiber pads! Plus, each and every one of our products is designed to help you get the job done quickly, easily and with confidence.

Do you have any questions?

Freudenberg Household Products - Aurora, IL
Melissa Nolan ∙ HR ∙ 2188 Diehl Road ∙ 60502 Aurora
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