As a global technology leader in air and liquid filtration, Freudenberg Filtration Technologies provides superior filtration solutions to improve the quality of life. In China, market activities under its global brands offer customers innovative filter elements and systems. We contribute to energy and resources, hygiene and health, automobile and transport, production and building technology sectors, and highly specialized applications. Welcome to join us, to innovate together, and strive for excellence!

Customer Service Assistant

Your tasks

  • Deal with customer inquiries promptly;
  • Process order, collect and input the order information to the SAP system;
  • Communicate and coordinate with internal departments for planning and deliveries;
  • Track customer complains and survey customer satisfaction level.
  • Support sales team for AR;
  • Support to set up new customer accounts;
  • Maintain customer databases;
  • Keep records of customer orders, deliveries and invoices;
  • Support audit;
  • Manage some admin work;
  • The other tasks assigned by supervisor.

Our expectations

  • Bachelor from a university, major not limited;
  • 2 years work experience;
  • Familiar with SAP Knowledge;
  • Familiar with export regulations;
  • Good communication skills and logical thinking ability;Good communication skills and logical thinking ability;
  • Have the ability of conflict management and response;
  • Good ability to analyze and solve problems;

Our success is based primarily on the outstanding dedication of our employees round the world. In China, we are always seeking for talents who are passionate, enthusiastic and bring new perspective and innovative ideas. We continuously invest in the further development of our team members by providing them opportunities across functional and geographical borders.

Interested in joining? Don’t hesitate and apply online directly or submit your CV in English to ftdhr@freudenberg-filter.com . We look forward to hearing from you and having you on board!

Do you have any questions?

Freudenberg & Vilene Nonwovens (Suzhou) Co. Ltd. Filtration Technologies Division
Shulin Lynn Guo ∙ 1588 Bin He Road, Suzhou 215011,China ∙ lynn.guo@freudenberg-filter.comhttps://www.freudenberg-filter.com/cn/
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