This position ensures cost effective requirements, security and integrity of data. Provides users of information systems a reliable environment. Provides a high level of customer service and help teach computer users to be more proficient and self-sufficient. Must work effectively within the corporation’s IT guidelines. Practices good housekeeping in all work areas and in electronic filing systems.

IT Support Analyst - Necedah

Your tasks

Job Responsibilities:

  • Manage data backups - Change tapes on schedule, clean drives as needed, comply with off-site rotation policy and archive data appropriately to magnetic or optical media
    • Ensure that all media is stored securely
  • Mitigate risks presented by virus/adware/spyware threats - Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and the FNGP network
    • Apply patches and hotfixes as directed by Level 2 IT staff
  • Maintain network infrastructure - Work to provide maximum availability of data and voice services or devices
    • Monitor and manage disk space utilization and housekeeping on all relevant systems
    • Keep documentation current to ensure accurate data when troubleshooting or analysis is required
  • Participate in the IT On-Call rotation - Provide ‘off-hours’, weekend and holiday support
  • User Support - Utilize Incident Monitor to field, record and document problem resolutions for end-users
    • Recognize their needs; provide solutions related to the use of desktop software, hardware and common systems
    • Train users in efficient use of software and systems
  • Business Analysis - Participate in the business planning process and align the IT functions to meet the business needs
  • Software Design, Development and Implementation - Facilitate the design, development, automated installation, implementation and effective utilization of new software according to the agreed upon systems and architecture and infrastructure
  • IT Organization support - Communicate with and support activities of the fellow IT staff in Telecom & Infrastructure - Enterprise Applications - ERP and PMO groups
    • Participate in SME group activities
  • Training - Train users to use appropriate tools, services and to be self-sufficient
    • Train IT professionals for improving the tools and services
    • Train the business professionals for employing the analysis tools to generate information
  • Administration - Coordinate internal and external technical resources to provide maintenance and support of installed I.T. infrastructure
    • Review proposed purchases for justification and adherence to standards
  • Hardware - Help plan and manage the procurement, maintenance and disposition of obsolete computer equipment
    • Accurately record and track current IT assets in sites
  • Phone Systems - Provide local support for the FNGP Telecommunications Strategy
  • Budge t- Assist as needed in budgeting for direct and allocated IT services and equipment
  • Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices
  • Understand and implement the health and safety policy and to integrate health and safety considerations into daily work activities
  • Other tasks assigned by manager
  • Coordinates with - IT Regional staff personnel, FNGP IT Leadership, other IT groups in FNGP, contract vendors and business areas

Our expectations

Minimum Qualifications:

  • IT discipline experience 0 – 3 years

 

Preferred Qualifications:

  • Associates Degree
  • IT discipline experience 3 – 5 years
  • Strong analytical skills
  • Strong communication skills and organizational skills
  • Commitment to continuous improvement and learning up to date practices within the industry
  • Team player
  • Experience with LAN, Desktop PC’s, Applications & Operating systems
  • Proactive, self-motivated and able to work with minimum supervision in a fast paced environment
  • Must have strong organizational skills and ability to meet deadlines

A condition of employment requires that the incumbent learn, abide by and sponsor the Guiding Principles of the Freudenberg Group.

Do you have any questions?

Freudenberg-NOK Sealing Technologies
Carrie Neal ∙ Talent Acquisition ∙ 47690 East Anchor Court ∙ 48170 Plymouth ∙ 7343545371www.fst.com
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