Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as O-Cedar®, and Vileda®. The company employs more than 3,300 people and hosts a global distribution network.
Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as O-Cedar®, and Vileda®. The company employs more than 3,300 people and hosts a global distribution network.
Some of your Benefits
Vacation
Vacation: We offer time off to refresh and recharge.
Paid Holidays
Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
Personal Development
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Flexible Work Models
Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.
Health Insurance
Health Insurance: Rely on comprehensive services whenever you need it.
Aurora, IL
Hybrid Work
Freudenberg Household Products LP (USA)
Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).
Senior Customer Service Supply Chain Coordinator (CIC) (f/m/d)
Responsibilities
- Work with clients on shipments, receivables, receipts of goods, reserves, and claims
- Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master data
- Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
- Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
- Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
- Interact with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)
Qualifications
- Bachelor's Degree preferred
- 4+ years of experience in a production customer service/supply chain role
- Strong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel)
- Ability to make important decisions in a fast paced environment that affect company metrics and have financial implications
- Must be able to multi-task and work on multiple projects at one time
- Problem solving skills, including the ability to diffuse situations and immediately offer solutions
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Mare Sanchez