Job Summary:

The Specialist will be the primary contact for Customers and Account Managers concerning ongoing business.  The Specialist will follow-up and follow-through with a prompt and professional response to Account Manager/Customer needs, questions and specifications. The Specialist’s primary responsibility will be to help us achieve the goal “to make Customer Satisfaction a sustainable competitive advantage”.  This position reports to the Customer Service Site Manager.

Customer Service Specialist - Plymouth

Your Tasks

Essential Duties and Responsibilities:

  • Exceed our customers’ expectations through continuous improvement utilizing data and developing procedures to meet those expectations
  • Direct customer satisfaction allowing for improved work methods, facilities, tools, testing, reporting, customer relations and customer service
  • Function as focal point for inquiries concerning product availability and delivery
  • Enter customer orders into ERP system and manage delivery according to customer demand schedules
  • Manage EDI transactions to meet customer demands
  • Manage information on customer portals, ensuring timeliness and accuracy
  • Work closely with Sales and Operations for timely delivery of information requested
  • Work closely with Inside Sales to seamlessly integrate “new business” into “ongoing business”
  • Work with sales personnel to establish measures of service required per account
  • Communicate customer business practices across all divisional functions
  • Ensure that customer specifications are correct and are tied back to written documents and/or quotes
  • Understand ISO and lean manufacturing systems
  • Monthly reporting and forecasting preparation
  • Occasional travel may be required


Our expectations



Minimum Qualifications:

  • 2 year College degree with 5-7 years of customer service experience
  • Excellent PC related skills including Microsoft Office Suite
  • Internet skills a must


Preferred Qualifications:

  • Customer Service/Marketing/Sales account management experience with an emphasis on business-to-business a plus
  • 4 year College degree with 2-3 years of customer service experience
  • QAD and/or SAP experience a plus
  • Strong verbal and written communications skills with emphasis on telephone skills
  • Exceptional organizational skills, detail oriented
  • Must be able to multi-task
  • Positive attitude; dependable
  • Ability to build strong partnerships between internal and external organizations to achieve targeted goals
  • Self-starter; quick learner; positive up-beat personality
  • Flexible with a “can do, will do” approach
  • Excellent problem solving skills

A condition of employment requires that the incumbent learn, abide by and sponsor the Guiding Principles of the Freudenberg Group.

Do you have any questions?

Freudenberg-NOK Sealing Technologies
Carrie Neal ∙ Talent Acquisition ∙ 47690 East Anchor Court ∙ 48170 Plymouth ∙
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